About
Built by members, for members.
Stillwater Mutual was formed in 1986 when a group of community insurers combined to give ordinary members the kind of cover usually reserved for large institutions. We have stayed mutual ever since.
Our story
Established and trusted — and, right now, modernising.
The long view
Being member-owned means we can take decisions over decades, not quarters. It also means every dollar of surplus is reinvested in cover, advice and service rather than paid out to shareholders.
Modernising with care
We are rolling out automation across claims and member service to lift capacity and shorten wait times — measured carefully, so the member experience improves rather than slips.
Where we operate
Australia & New Zealand.
Auckland
Group head office, claims and member contact centre.
Melbourne & Wellington
Underwriting, advice and operations hubs.
Hamilton
Wealth, paraplanning and shared services.
Leadership
Meet the people accountable to members. See the full team →